Shipping & Returns | Ted Does Zoomies

At Ted Does Zoomies, we aim to provide reliable, transparent, and efficient shipping services to ensure a smooth shopping experience.

Business Information:
Company Name: Pet Trade Innovations Ltd
Registered in England & Wales: 10299481
Address: Number 2, 1 Grand Avenue, Camberley, GU15 3QJ, United Kingdom
Email: shop@teddoeszoomies.co.uk
Phone: +44 1279 919808

Shipping Information

We ship across the UK and selected international destinations. Shipping costs and estimated delivery times are shown at checkout.

Delivery Times:

• UK Orders: 2–5 business days
• International Orders: 5–10 business days (depending on location)

International Orders:

May be subject to customs duties, taxes, or import fees — these are the customer’s responsibility.

Once your order is placed, you will receive:

1. Order confirmation email
2. Tracking info when your order is dispatched

Returns & Refunds

We want you and your dog to be completely satisfied.

Return Conditions:

• Request returns within 30 days of delivery
• Items must be unused, unopened, and in original packaging
• Proof of purchase is required

Non-Returnable Items:

• Opened food items
• Dog treats or chews (unless faulty/damaged)

Return Shipping:

Customers pay return shipping unless the item is faulty, damaged, or incorrect.

Return Address:

Ted Does Zoomies
Number 2, 1 Grand Avenue
Camberley, United Kingdom
GU15 3QJ

Refund Process:

• Refunds processed within 5 working days of receiving the return
• Refunds issued to the original payment method

Damaged or Incorrect Items:

Contact us within 48 hours of delivery with:

• Order number
• Clear photos of the item
  We will arrange a replacement or refund as quickly as possible.